Frequently Asked Questions
Everything you need to know about your Gem City Gems experience.
How do I know the gemstones are authentic?
At Gem City Gems, we pride ourselves on quality. Every piece is ethically sourced and inspected by our in-house specialists. Many of our premium items also come with a certificate of authenticity from recognized gemological laboratories.
What is your shipping policy and delivery timeline?
We offer insured shipping on all orders. Standard domestic shipping typically takes 3-5 business days, while expedited options are available at checkout. You will receive a tracking number via email as soon as your order departs our facility.
Can I return an item if it doesn't meet my expectations?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made or engraved jewelry pieces are final sale and cannot be returned.
Do you offer jewelry resizing services?
We provide one complimentary resizing for most rings within 60 days of purchase. Please contact our customer support team to initiate the process and confirm if your specific ring design is eligible for resizing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For high-value purchases, we also offer flexible financing options through our third-party partners.
How should I care for my new jewelry?
To maintain the brilliance of your gems, we recommend cleaning them with a soft cloth and mild soapy water. Avoid exposing your jewelry to harsh chemicals, perfumes, or extreme temperatures, and store pieces individually to prevent scratching.